الأسئلة الشائعة
اكتب بعض المعلومات المفيدة حول تفاصيل الشحن الخاصة بك
رابط إلى سياسة الشحن الخاصة بك.
أخبر عملاءك إذا كنت تقدم خدمة توصيل مجاني لأنواع معينة من الطلبات
رابط لـ صفحة العروض الخاصة بك.
أظهر للعملاء مقدار الوقت المتاح لديهم لاختبار منتجاتك
رابط إلى سياسة الإرجاع الخاصة بك.
24. Can I inspect my product before accepting it? Yes — you can and should inspect your product at the time of delivery to confirm it matches your order and meets our quality standards, before accepting it.
25. What should I do if my product arrives damaged, incomplete, or incorrect? Do not accept the delivery. If you notice any damage, a missing part, or the wrong product, decline it at the door and contact us immediately.
26. How long is the warranty, and what does it cover? All Ylights products come with a 3-year warranty covering manufacturing defects only. It does not cover damage resulting from misuse or improper handling.
27. What if my warranty has expired? We're still here to help — contact us anytime and our team will do their best to support you with your product.
28. I can't log into my account — what should I do? At Ylights, the website is regularly updated to match the latest e-commerce standards. If a login issue occurs, take a screenshot of what's happening and send it to the Ylights support team via WhatsApp or email — the team will guide you through the next steps.
29. I forgot my password — what do I do? Click "Forgot Password" on the login page and follow the steps to set up a new one.