Frequently Asked Questions

1. Are products made to order? Yes. Most products are manufactured specifically after your order is confirmed.

2. Can I customize the size or color? Each design is available on the website in a range of sizes and colors. Simply choose the option you'd like from the available collection. However, if you're an interior designer or represent a B2B client, feel free to contact the Ylights team to discuss your specific requirements.

3. Do your products include light bulbs? No — bulbs are not included. Our customer service team will recommend the correct bulb type for your fixture when your order is confirmed.

4. Can you manufacture my own custom design? Yes, custom manufacturing is available depending on design feasibility. Share your idea with our team to get started.

5. How do I choose the right size for my space? The right size depends on your room dimensions and ceiling height. Product dimensions are listed on each product page, and our team can help you choose.

6. Do you have a showroom I can visit? Yes — our showroom is inside our factory. Visits are by appointment, Sunday–Thursday, 11 AM–6 PM.

7. Can I order a product as a gift? Yes. Pay by debit or credit card, enter the recipient's address at checkout, and we'll prepare and deliver the order directly to them.

8. How can I place an order? Through our website, or directly with our customer service team.

9. How do I know my order is confirmed?

A confirmation email will be directly sent to you after receiving your order successfully and our team will contact you to confirm your order before production begins.

10. Can I modify or cancel my order after placing it? Yes — orders can be modified or cancelled within 48 hours of placing them.

11. Can I change my delivery address, phone number, or recipient details after ordering? Phone number updates can be made anytime. Address changes and recipient-name changes depend on your order's status (name changes are possible if production hasn't started) — contact us as soon as possible.

12. What payment methods are available? Cash, debit cards, and credit cards. A deposit may be required for orders above a certain value.

13. Is a deposit required, and how do I pay it? Only for orders above a certain value. If required, the deposit is paid via InstaPay or bank transfer.

14. When and how is the remaining balance paid? The remaining balance is due on delivery, payable in cash, via InstaPay, or by bank transfer.

15. Can I pay by card on delivery? No — card payments are accepted only when placing the order online, not at the time of delivery.

16. Are prices inclusive of VAT, and will I get an invoice? Yes, all prices include VAT with no added charges at checkout, and an invoice is issued for every order.

17. My card was charged twice for my order — what should I do? Contact the Ylights support team with your order number, and an agent will guide you through the next steps. The team can be reached via WhatsApp, email, or Ylights' official social media pages.

18. How long does delivery take? Approximately 7–10 business days from order confirmation.

19. Do you deliver to all of Egypt? We currently deliver to selected governorates across Egypt.

20. How can I track my order? Contact us via WhatsApp or our FaceBook or Instagram page to check your order's delivery status.

21. How will I know my delivery date? Our team will contact you directly to arrange a delivery time.

22. What happens if I'm not available at the scheduled delivery time? Contact customer service in advance to reschedule before the shipment goes out. If delivery can't be completed after three contact attempts, the order will be returned and a new order will need to be placed.

23. I entered the wrong billing address, or I've moved — how do I change it? The Ylights customer service team will reach out to confirm your order details, including your billing address. If you'd like to update it, contact the team to check your order's current status and whether the address can still be changed.

24. Can I inspect my product before accepting it? Yes — you can and should inspect your product at the time of delivery to confirm it matches your order and meets our quality standards, before accepting it.

25. What should I do if my product arrives damaged, incomplete, or incorrect? Do not accept the delivery. If you notice any damage, a missing part, or the wrong product, decline it at the door and contact us immediately.

26. How long is the warranty, and what does it cover? All Ylights products come with a 3-year warranty covering manufacturing defects only. It does not cover damage resulting from misuse or improper handling.

27. What if my warranty has expired? We're still here to help — contact us anytime and our team will do their best to support you with your product.

28. I can't log into my account — what should I do? At Ylights, the website is regularly updated to match the latest e-commerce standards. If a login issue occurs, take a screenshot of what's happening and send it to the Ylights support team via WhatsApp or email — the team will guide you through the next steps.

29. I forgot my password — what do I do? Click "Forgot Password" on the login page and follow the steps to set up a new one.