Return & Exchange Policy

  • YlightReturn & Exchange Policys
    Return & Exchange Policy
    At Ylights, our products are manufactured specifically for each order. This policy outlines our terms for order cancellation, modification, returns, and exchanges to ensure a clear and transparent shopping experience.
    1. Order Cancellation & Modification
    * Order cancellation or modification requests are accepted within 48 hours of placing the order.
    * After this period, the order proceeds to production and can no longer be cancelled or modified.
    2. Product Inspection Upon Delivery
    * Customers are entitled to fully inspect their order before accepting delivery to ensure:
        * The product is free from any damage or breakage.
        * The product matches the order.
        * All product components are complete.
    * Once the customer confirms that the product is in good condition and matches the order, they are required to sign the delivery confirmation.
    3. Damaged, Missing, or Incorrect Products Upon Delivery
    If any issue is identified during the inspection before accepting the product:
    * The customer may refuse delivery without incurring shipping fees.
    * The customer may choose between a refund or an exchange.
    * In case of an exchange, the replacement product will be prepared and delivered within 7–10 business days.
    * In case of a refund, the amount will be refunded via bank transfer within 10 business days.
    4. Manufacturing Defects Within 14 Days of Receipt
    * If a manufacturing defect is identified after receiving the product, the customer may request a return or exchange within 14 days of the delivery date.
    * Returns or exchanges during this period apply to manufacturing defects only.
    * This does not include damage resulting from misuse or improper use of the product.

    If you have a complaint or request related to a return or exchange:
    * Customers can contact the Ylights team through our official social media channels.
    * A form will be provided to collect the details of the complaint or request.
    * Once the form is completed, the request will be forwarded to the relevant team for review.
    * The relevant team will contact the customer to follow up on the request and provide the appropriate assistance.


    5. After the 14-Day Period — Warranty
    After the 14-day return and exchange period, the product will be covered under the Ylights 3-year warranty against manufacturing defects.
    * The warranty covers manufacturing defects that occur during the warranty period.
    * The warranty does not cover issues or damage resulting from misuse or improper use of the product.
    * The expiration of the warranty period does not affect the customer's ability to contact Ylights for support or assistance.
    6. Refusal of Delivery
    If a customer refuses delivery for a reason unrelated to a product issue:
    * For prepaid orders, shipping fees will be deducted from the refundable amount.
    * For unpaid orders, the customer is responsible for the shipping fees, which must be paid to the delivery representative.
    7. Production & Delivery Time
    * Products are manufactured specifically for each order.
    * Orders are delivered within 7–10 business days from the date the order is placed.
    8. Delivery Coverage
    We currently deliver to most governorates across Egypt, including:
    Cairo – Giza – Qalyubia – Alexandria – North Coast – Ismailia – Suez – Red Sea – Hurghada.
    9. Payment Methods
    The currently available payment methods are:
    * Cash on Delivery.
    * Debit/Credit Card payment at the time of placing the order only.

    Ylights Warranty Policy
    * All Ylights products are covered by a 3-year warranty against manufacturing defects.
    * The warranty covers manufacturing defects that occur during the warranty period.
    * The warranty does not cover issues or damage resulting from misuse or improper use of the product.
    * The expiration of the warranty period does not affect the customer's ability to contact Ylights for support or assistance.
    * Ylights is always with you, even after your warranty ends.
    * Customers can contact the Ylights team at any time regarding their product, and our team will provide the appropriate support and assistance.

    Ylights Promise
    We're always with you — from the moment you place your order and throughout your product's journey, and even after your warranty ends.